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Our software support includes the following: 1. Unlimited toll-free calls for use of the software features during business hours (PST). 2. Handling unusual insurance coverage, payment or adjustment situations. 3. Security issues within the software and Microsoft.NET 4. Accessing various reports within the software. 5. Support for included third-party software bridges. 6. Help with mapping Practice-Web software to run on workstations. The software support does not include basic network configuration, hardware issues, Internet access related issues, retraining of staff after first two hours of training and third-party software support. Recovery from data corruption issues related to hardware failures may be charged separately ($125/hour). We provide custom report creation service on as needed basis ($125/hour).
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