FAQs

Currently, Practice-Web Dental will work with Windows Vista, Windows XP Home and Professional editions and Windows 2000 and Server 2003.

The word free refers more to freedom of use, freedom to distribute, and freedom to produce rather than price. Free Dental is licensed under the GNU General Public License (GPL), the standard open source license. This license ensures that the software will always remain free and you will never be restricted from using it. A long explanation of the meaning of free is available at www.gnu.org. The GPL requires that the database structure and source code be available and may be freely modified, copied, and distributed (as long as the copyright notice and license remains attached, Free Dental is Copyrighted by Dr. Jordan Sparks). The GPL license does permit and encourage charging for distribution and support. However, the end-user doses not have to pay the distribution fee or pay for support to use the software. You are free to obtain a copy of Free Dental from a friend or associate and you are completely in your rights to use it, however, ADA codes and 2006 claim form are only available with paid support. Additionally, you can also have an unlimited number of copies running on computers at your office or any number of offices without any licensing restrictions.

Although Practice-Web Dental source code is free; we charge a distribution fee and a fee for support & upgrades. The total fee of $1795.00 includes 120 minutes of telephone training, 12 months toll-free telephone support and upgrades. Paid support includes unlimited telephone support during 8 AM to 5 PM, Monday through Friday plus free upgrades. The annual support fee with upgrades after 12 months is $1188 ($995 prepaid). Additional training is available at $75.00 per hour over the telephone or on-site training at $125.00 per hour plus travel expenses.

Yes, if you know someone that already has Practice-Web Dental software, you are within your rights to obtain a copy from them and to use it in your office except the ADA codes and 2006 claim form which are available with paid support due to ADA copyright requirements. However, if you receive PW Dental CD from us a distribution fee with support will be charged. Please note that we will always provide a CD with latest enhancements.

Absolutely, if you received PW Dental software from a friend and find that you now need support, you are assured that we are always available to provide support. Toll-free telephone support is available at $99 per month or at a discounted fee ($995) for 12 months if paid in advance. Paid support includes unlimited telephone support during 8 AM to 5 PM, Monday through Friday plus free upgrades. Two hour training is available at $150 and the user's guide costs $35.

Yes, if you do not want to go on the Support contract, you can still get support on a per call basis. The fee for the one-time call is $90.00 per call up to 15 minutes (or part thereof) per call increment. This fee must be paid on a credit card at the time of the call. Existing customers with paid support always get priority over such calls.

If you can get a copy somewhere else, you are entitled to do so. Our fee is still far less expensive than any other dental software of this caliber. The very reasonable distribution fee helps cover the cost of the programmers to work on upgrades. The support fee is used for support staff, equipment and office epxenses to provide service to our customers.

Yes, by design PW dental was developed using the GPL license as was the database MySQL (a world class free database program in use today by millions of users) and is copyrighted by Dr. Jordon Sparks. These facts alone guarantee that PW Dental will remain free and that it can never be sold off to one of the larger practice management software vendors.

Yes, PW Dental works on a single computer or on a multiple workstations connected to a server (local area network). It can also be accessed remotely from multiple locations via secure router. There is no extra charge for use on multiple workstations by multiple users.